Unreel Fishing
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Contact us

Questions about which gear suits your fishing, your order or shipping? We are happy to help.

A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.

If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Order Tracking page.

Email ustheteam@unreelfishing.com.au International call centre+66 98 391 3877

Company information

Full, transparent business details, so you always know exactly who you are buying from.

  • Company nameUnreel Fishing, a division of BuyFactory Direct Pty Ltd
  • ABN30 656 628 938
  • AU officeSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
  • International office (Caruso Consulting Co Ltd)Suite 74, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
  • Phone+66 98 391 3877
  • Emailtheteam@unreelfishing.com.au

Orders over $139 ship free with tracked delivery (a flat $39 applies below that). See Refunds & Returns and Shipping for the full details.

Frequently asked questions

I HAVEN'T RECEIVED MY ORDER YET! IS IT LOST?

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@unreelfishing.com.au

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

DO YOU HAVE A SHOP LOCATION?

We are an online supplier with no physical shop or premises. That keeps our costs down, and we pass the savings directly to you.

DO I GET A RECEIPT FOR MY ORDER?

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

WHAT ARE YOUR SHIPPING OPTIONS AND HOW LONG WILL IT TAKE?

Shipping across Australia is free on orders over $139, and a flat $39 below that. Orders ship after a 24 to 48 hour handling time and arrive in 5 to 7 days, tracked.

WHAT CURRENCY ARE THE PRICES DISPLAYED IN?

All of our prices are displayed in AUD (Australian dollars)

WHICH PAYMENT METHODS ARE ACCEPTED?

We accept major credit and debit cards and PayPal through an encrypted checkout.